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11,070
Independent customer reviews
Trustpilot
(11,070 reviews)
ease of ordering
The ease of ordering. Straightforward process
Quick delivery
Quick delivery
2 broken hob ovens and they refused to…
2 broken hob ovens and they refused to send a 3rd one out even it was delivery fault and not mine 😡.A week before Xmas as well
Excellent service and quality of goods
Excellent service and quality of goods
very speedy service
very speedy service
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1st order
Great price and delivered on time thank you
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Great product for price
Great product for price
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Oven and microwave bundle
Both oven and microwave working as expected, still learning all the different controls. Would have liked another oven shelf tho.
Hi Roy. Thank you for your feedback. If you wish to order a spare oven shelf you can do so on www.spareszone.co.uk
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easy paying method
easy paying method
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Had a new kitchen just started to use…
Had a new kitchen just started to use the appliances very pleased
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Absolutely spot on fast delivery free…
Absolutely spot on fast delivery free delivery I thought I might have to swap hob for gas and had electric emailed them they got back to me straight away saying as I was in 14 days I was welcome to do a straight swap in the end I don’t need to swap but they was so good and helpful amazing company amazing prices
Hello Tasha, Thank you so much for your positive feedback. This is very much appreciated. We're happy to hear that you are satisfied with the service provided.
Easy to use with a variety of products
Easy to use with a variety of products
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Simple to order spares.
Simple to order spares.
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Easy to purchase
Easy to purchase
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Nice and easy process
Nice and easy process
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Very good product
Very good product , as described
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All went as described by my appliance
All went as described by my appliance
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Good service.
Cheap products which do break down but they are great at fixing the items quickly.
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couldn't have asked for better
Replacement hob and couldn't have asked for better. Perfect fit and excellent quality product. Delivered with care and on time.Seamless process.
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very simple process
very simple process
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Easy to find product required and free…
Easy to find product required and free delivery
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Quick delivery
Quick delivery, value for money and item was identical to the one it needed to replace.
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Easy transaction
Easy transaction
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Customer service spot on
Customer service spot on, item arrived ahead of delivery date, in would recommend this company
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Excellent service item received next day
Excellent service item received next day
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Easy ordering & great to have free…
Easy ordering & great to have free delivery
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Quick delivery
Quick deliveryWell packaged
Good price
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Easy to navigate website
Easy to navigate website
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Easy smooth service
Easy smooth service
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Great product at a extremely good price
Great product at a extremely good price
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Very happy with our new hob which was…
Very happy with our new hob which was fitted today
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Brilliant service outstanding quick…
Brilliant service outstanding quick delivery and sorted any problems out straight away cooker extraction fan
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Delivered on time and intact
Delivered on time and intact.Yet to be installed but all good so far.
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Very smooth.
Very smooth.
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Easy to order
Easy to order.Easy to book a delivery day and it was delivered when I was told it would be.
My husband has installed it and so far we're very pleased (had it up for 48hours).
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cooker hood
Easy to follow instructions on site ,even a reminder to get filters.
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I ordered incorrect item
I ordered incorrect item, spoke to a lady called Dee in c/services who cancelled delivery & reordered correct appliance. Amazing customer service 10 out of 10 Dee 👍
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Great product at a great price plus…
Great product at a great price plus free delivery.
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I purchased an extractor fan cooker…
I purchased an extractor fan cooker hood, and the experience has been nothing short of frustrating. First, one of the parts was faulty, and it took six weeks for an engineer to come out and address the issue. When he arrived, he discovered that the part he brought was incorrect.To make matters worse, there was no follow-up communication from the office team to keep me informed. After chasing them for an update, they finally called me a week later to inform me that the correct part would not be available for several months.
In the meantime, I’ve been left with a hood awkwardly installed in a way that people can easily bang their heads on. I had already paid someone to install it, but I was told they can’t send a replacement unit with an engineer because their engineers only handle repairs—not new installations. So I'm expected to buy a new unit and pay for an additional install cost.
It’s now been two weeks since I last heard anything, and I’m still waiting for a resolution. This entire process has been extremely inconvenient and poorly managed.
Hello Mr Wilcox, Our sincere apologies for this. Can you please provide us with your order reference number so we can look at this for you.
Kind regards
Dee
Kind regards
Dee
Payments
Good choice of payments.
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