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11,006
Independent customer reviews
Trustpilot
(11,006 reviews)
No problems with the ordering process
Ordered a microwave from this company and the whole process was easy and went smoothly. Also, very pleased with the product so far.
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Helpful Customer Service.
Good price, fast delivery, helpful telephone customer service.
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Brilliant product very pleased
Brilliant product very pleased
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Better than expected
Service from your supplier was better than from you. You said your supplier did not offer tracking and would phone an hour before delivery. Your supplier, Ideal, sent texts (not phonecall) and did offer map tracking. This was excellent but different than you had led me to expect.
Hello, the couriers don't generate tracking numbers until the evening before delivery so we may not have had this if you asked us for it.
Very easy to access
Very easy to access
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Great service
Great service, item packaged securely and delivered on time.
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Very good Customer Service
Very good Customer Service, Prompt and also Friendly Lady. She Understood the Assessment. Good Value and Prompt Delivery. She also Explained, Checked and Explained. Will Buy Again.
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Great customer service
I had an issue with my appliance when first delivered however MyAppliances quickly resolved it and replaced with a new one in a matter of days. Very happy with the whole process, thank youOn the appliance itself very happy, looks great and great value A+!!
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gas oven
Nice and easy to order and fast delivery offered
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Not the best
This is not branded appliance only reason I brought it not many gas oven available.
Hello, none of our appliances are branded. That is why we sell them cheaper.
Making it easier for people to have…
Making it easier for people to have things using interest free money - Bravo!
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Brilliant.
Brilliant.Easy to find the item I wanted. Best price out there and next day delivery. Item arrived well packed and protected.
Love my new 300mm wine cooler
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Fab company
Fab company, no issues and our hob even arrived earlier than expectedThanks
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The item we sent for was Will Pike and…
The item we sent for was Will Pike and securely the delivery was on time no problems whatsoever as for the working of it we've only used it for a couple of days but at the moment everything seems hunky-dory thank you very much
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Good telephone customer relations
Good telephone customer relations
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My Appliances cooker hood
My Appliances sent a replacement cooker hood after the first one was damaged in transit. They did this very quickly after one email which was very good service.The Innocenti cooker hood is very good quality, looks great and works really well.
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Disappointed!…
Not efficient at all as a recirculating cooker hood and extremely noise!Came the glass part unattached from the main hood as the parts that keeps it attached came off on opening of the package!
Overall very disappointed with its efficiency!
Hello Leyla,
I have looked at your order and can see that you have not made us aware of this. You can exchange this or we can collect if you are not happy. Just contact the office and someone can sort this for you. You will also need to take a short video clip and send this to us so we can hear what noise this is making. This could be done to an incorrect install
I have looked at your order and can see that you have not made us aware of this. You can exchange this or we can collect if you are not happy. Just contact the office and someone can sort this for you. You will also need to take a short video clip and send this to us so we can hear what noise this is making. This could be done to an incorrect install
My my Appliance Purchase my…
I would like to say Thank you for my purchase my microwave is very satisfactory and it is a excellent microwave to have it has plenty of room for larger quantity meals I am very pleased with my purchase delivery courier was very helpful also as he carried it inside my door Thank you my Appliance
Hello Mrs. Macdonald, Thank you so much for your positive feedback. This is very much appreciated. We're happy to hear that you are satisfied with the service provided.
carbon filters
when the filters arrived sad to say they were too small so had to return them quick delivery and price was just right still waiting for my refund tho
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Great delivery options and product.
Great delivery options and product.
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Michael went to the warehouse himself…
Michael went to the warehouse himself to look out my radiator to ensure it went with the courier as I need it for Monday. Great service
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Easy website and a good price offering…
Easy website and a good price offering different delivery options
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Very simple process
Very simple processFast and easy to use
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My splash back arrived completely…
My splash back arrived completely smashed
Hello. We are very sorry to hear that your splashback has been delivered damaged. Can you please send image to show this to myappliances.co.uk. We can then send out a replacement/refund for you. I can see that you haven't contacted us in regards to this.
Easy clear website
Easy clear website
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It was easy to look for products and…
It was easy to look for products and filters were great to narrow down to whT I needed
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Helpful phone response
Company found the item I needed from an appliance code. Quick and straightforward,
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the clasp that holds the glass in place…
the clasp that holds the glass in place was broken.when we contacted you we were told that several people had had the same problem. we wonder why it was dispatched when you knew there were issues with the product..
we got over the problem with some glue we purchased but why was this necessary,,????????
the kitchen fitter was here and ready to install so there was no time to return and re-order.
Hello. Our sincere apologies for the fault on this cooker hood. I can see we emailed you with your choice of options moving forward with this but we are still waiting for your response.
Ordered a microwave and two ovens a…
Ordered a microwave and two ovens a week ago and received the microwave but not the ovens..
Hi Robin,
Our sincere apologies for this. I am working on getting these delivered to you asap.
Our sincere apologies for this. I am working on getting these delivered to you asap.
Easy to order
Easy to order
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Great!!
Fast, easy, cheap and great quality - what more could you want! :)
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Ex service thank you
Ex service thank you
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Super service all round
Super delivery service, great product at a great price and easy to fit. Delivery men very helpful too.
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Good website excellent product…
Good website excellent product description excellent price, choose delivery date
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Trust the Bad Reviews, I Wish I Had.....
Purchased a clear frosted splashback and a bright silver glittery/sparkly splashback arrived. Very misleading images online that dont show the actual product causes you to order the incorrect item. Then due to this being my fault, i have to send it back at my own cost plus you lose £15 from your refund due to an 'admin fee' which they dont tell you about on the phone, or when you order, just hidden in the terms and conditions on the returns note they send you. Also all refunds or returns you have to call them for them to agree you can return it. All a con so just buy elsewhere and save yourself the hassle.EDIT: Finally got them to accept to refund my order that was delivered to them on the 23rd of October (06/11/24 today) after having to prove it was delivered to them as conveniently they cant find it. They have 0 customer service and will make you do all the work, even when you chase them. Just AVOID!!
Hi Lewis, I dealt with this myself this morning and removed the charge as soon as I saw this. This is something we no longer do. The reason you need to call us if you want to return something, is because you need a return number otherwise the return wouldn't be recognised. Once we receive your returned item, you will receive your refund.
Ordering easy
Only Ordered Fridge but the ordering was easy, Cannot rate the company yet nor customer service as I have not used.
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Good quick delivery with a good quality…
Good quick delivery with a good quality item.
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No messing about, straight forward process
No messing about, kept me updated, did exactly what they had to, no excuses, did what 'it said on the tin'...
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Looks great and works well
Looks great and works well
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Easy and quick to order
Easy and quick to order
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