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11,128
Independent customer reviews
Trustpilot
(11,128 reviews)
I ordered a curved glass cooker hood…
I ordered a curved glass cooker hood they sent one it was broken when it turned up they exchanged it an a straight glass turned up unfortunately my fitter fitted this when I as out I emailed told appliance was not right they said they exchange it told me to pack up the wrong one an they sent another one following day .When the other one came again it was a flat glass hood totally wrong again I emailed an told the good job the one fitted hadn’t been taken down plus who was going to pay for taking down an re fit another one ,good enough eventually they sent a curved glass an said they would pay to refit correct one so got to get fitter back to do it , been a saga but got there in end I hope
We have used you before and have been…
We have used you before and have been pleased with our purchases and delivery.
The order process is simple and easy to…
The order process is simple and easy to use.
Speedy oayment
Speedy oayment
user friendly website
user friendly website
Very disappointed with the service…
Very disappointed with the service provided from the servicing department / approved contractor (engineer).All must have kitchen appliances were purchased and instal March / April 2022 - no issues. Late 2023 we had problems with the hob and microwave. We contacted the company and they assigned the job to an approved local contractor. The hob was quick to fix. The microwave took over 8 weeks to be returned to us. I had to chase several times and I believe my repair ticket was closed by mistake, so I had to raise another one. The engineer tried to fix twice but to no avail and he wasn't confident what the overall issue was. The communication from the approved contractor (engineer) and My Appliances were non existent unless I called them. The microwave was finally fixed and installed 08/02/24. The engineer didn't seem certain that the issue wouldn't return - " I Hope this works ". Near on exactly a year later - Friday 07/02/25 - the same issue returned. Microwave blew my electrics. I have now called the servicing department who have advised me that my microwave is not under warranty, even though I assumed it was under a 5 year warranty - Apparently, I should have registered ....my mistake ! However, considering we experienced the initial problem just over 18 months of purchase and then again within 12months of a repair, surely this confirms there is an underlying fault with the appliance ?? They have sold me a microwave that is clearly not fit for purpose. I would have assumed that a company like My Appliances, would take some ownership of an ongoing fault which has been repaired previously. Clearly not.
Delivered on time
Delivered on time, and put in a safe place as we were out when delivery was made.All good.
Item was damaged
Item was damaged
Website was easy to navigate
Website was easy to navigate. Good choice and descriptions informative. Quick delivery times.
very user friendly site.
very user friendly site.very competitive prices.
good service
Cooking
Good website & good detail for product and ordering was easy
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Nice and easy from start to finish
Nice and easy from start to finish
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Great company
What a super company ordered wrong gas hob no problem returning it They were very efficient And quick return with my money ordered the correct one now and will be arriving day after tomorrow Can’t wait to see the correct one
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Gas hob arrived on time good value for…
Gas hob arrived on time good value for moneyOnly problem was there wasn’t a electrical plug attached to it, for the ignition, had to use a plug off something else, and then replaced
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My appliance has still not arrived!
My appliance has still not arrived! Not a very good delivery service!
Hello, Our sincere apologies for the delay in your delivery. I will email the courier company for you to find out what is happening and I will contact you directly once I receive a response.
Really quick and easy!
Really quick and easy!
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Disappointed
I order on 26 jan., delivery suppose to be on 29 jan., today is 1 feb. and I still not received it. No communications at all, contacted delivery company once, said will be on 31 jan. Nothing, called them back today, now on 4th feb.At least they tried sort delivery problem
Hello Neringa, Our sincere apologies for the delay in your delivery. I will email the courier company for you to find out what is happening and I will contact you directly once I receive a response.
Make it cheapest
Make it cheapest
???
Still haven’t received my purchase
Still haven’t received my purchase. 5 days late.
Hi Scott, I have checked the courier tracker and they attempted delivery on 27/01 as you requested and there was no one there. They left a card to inform you of this and to let you know they will re deliver on Monday. Please ensure someone is there to receive this, otherwise, they will return this to us.
Easy navigate website
Easy navigate website, plenty of product options and competitive prices.
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quick and easy to navigate great prices
quick and easy to navigate great prices
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Excellent issue resolution
The way myappliances dealt with problems was amazing.2 extractor units had damage and both were replaced, the final one personally delivered by the warehouse manager… all next day resolutions…highly recommend
Hello Simon , Thank you so much for your positive feedback. This is very much appreciated. We're happy to hear that you are satisfied with the service provided.
Nice product
Nice product, clear description, delivery options easy to choose from, thanks!
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Ordered and delivered
Ordered and delivered, no problemQuick delivery good service.
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Item was received on time and intact
Item was received on time and intact. Fitted the cooker hood. Was very pleased.
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Easy ordering and quick delivery
Easy ordering and quick delivery
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easy and simple
easy and simple
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Website easy to use
Website easy to use, and had my item in stock, use My Appliances before and always been happy with my service
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Easy purchase process
Easy purchase process
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Service was excellent
Service was excellentI never had so good service
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Excellent service
Good service
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Cooker hood
Ordered delivered within 2 daysKept me informed very pleasant customer service lady!
Good price!
Guaranteed
Would use again now but never used before but excellent service.
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Arrived on time and well packed.
Arrived on time and well packed.
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Very fast and efficient.
Very fast and efficient.
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Good service
Easy to order and delivered quickly.
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Very good quality 👌
Very good quality 👌
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Easy to navigate website
Easy to navigate website, checkout was easy and loved the option to select a future date which fitted in with the date our new kitchen being installed, 10/10
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Good deals
Easy to find what i needed, good payment options
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Easy straightforward ordering
Easy straightforward ordering
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Ordered item within minutes info…
Ordered item within minutes info supplied was first class easy websiteA1 first class
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